About the Job:

We are seeking a passionate and dedicated Customer Education Specialist to join our team. As a Customer Education Specialist, you will play a key role in developing and delivering educational content and training programs to our customers. This position offers an exciting opportunity to make a meaningful impact by empowering our customers with the knowledge and skills they need to succeed.

Responsibilities:

• Develop and deliver educational content and training programs to our customers, including online courses, webinars, workshops, and documentation.
• Collaborate with internal teams, including product development, marketing, and customer support, to ensure alignment of educational content with product features and customer needs.
• Identify customer training needs and develop customized training plans to address them.
• Serve as a subject matter expert on our products and industry best practices, providing guidance and support to customers as needed.
• Evaluate the effectiveness of educational programs through feedback analysis and performance metrics, and make continuous improvements to enhance the learning experience.
• Stay updated on industry trends and emerging technologies to incorporate into educational content and training programs.
• Build and maintain strong relationships with customers, acting as a trusted advisor and resource for their ongoing learning and development needs.

Minimum Qualifications:

• Bachelor’s degree in Education, Instructional Design, Communications, or a related field.
• Minimum of 2 years of experience in customer education, training, or instructional design.
• Strong presentation and communication skills, with the ability to effectively convey complex concepts in a clear and engaging manner.
• Experience developing educational content and training materials, including written documentation, presentations, and multimedia resources.
• Proficiency in learning management systems (LMS) and e-learning authoring tools.
• Excellent organizational skills and attention to detail, with the ability to manage multiple projects and priorities simultaneously.
• Customer-centric mindset and a passion for helping others succeed.

Remuneration:

The remuneration package for this position will be competitive and based on experience and qualifications. In addition to a competitive base salary, we offer a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional development and advancement.